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Upstream Ebook Tooltip The Quest to Solve Problems Before They Happen

Auteur: Dan Heath
Taal: Engels

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Auteur: Dan Heath
  • Engels
  • E-book
  • 9781982134747
  • 03 maart 2020
  • Adobe ePub
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Dan Heath

"

Dan is the co-author of the book Made to Stick: Why Some Ideas Survive and Others Die, which has been a New York Times, Wall Street Journal, and BusinessWeek bestseller. Dan has spoken and consulted on the topic of ""making ideas stick"" with organizations such as Microsoft, Nestle, the American Heart Association, Nissan, and Macy's.

Dan was a Consultant to the Policy Programs of the Aspen Institute. Prior to that, he conducted research for Harvard Business School, where he co-authored 10 case studies on entrepreneurial ventures, and subsequently, he worked for the executive education division of Duke University, where he designed and taught in training programs for Fortune 500 executives.

In 1997, Dan co-founded and served as Editor in Chief of a startup publishing company called Thinkwell, which created from scratch an innovative new line of college textbooks.

Dan has an MBA from Harvard Business School, and a BA in the Plan II Honors Program from the University of Texas at Austin.

"
Alles van Dan Heath

Samenvatting

Wall Street Journal Bestseller

New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.

So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?

Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.

Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

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en
Bindwijze
E-book
Oorspronkelijke releasedatum
03 maart 2020
Ebook Formaat
Adobe ePub
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Hoofdauteur
Dan Heath
Hoofduitgeverij
Avid Reader Press / Simon & Schuster

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9781982134747

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